In this episode, Amy and Bob take a deep dive into the future of global banking, guided by the latest McKinsey & Company Banking Report. They explore a striking paradox: while the sector remains highly profitable, doubts linger about its long-term strategic value. Drawing on interviews with McKinsey partners Klaus Dallerup and Pradip Patiath, the discussion examines critical challenges—like falling labour productivity despite hefty tech investments, the slow evolution away from traditional branch models, and intensifying competition from fintechs and big tech.
But it’s not all headwinds. The conversation also highlights key growth opportunities: doubling down on high-return segments, adopting agile ways of working, and embracing technology with precision and purpose. Amy and Bob discuss how banks can outperform by adapting to economic volatility, engaging with emerging markets like crypto, and strengthening personalised customer connections. Above all, they underscore the need for constant vigilance in a landscape defined by disruption, transformation, and risk.
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