In this updated 2025 white paper, Amy and Bob delve into the evolving landscape of operational resilience, a cornerstone for modern organisations seeking to endure and adapt in the face of disruption. The paper lays out foundational principles and actionable best practices—including the identification of critical business services, the establishment of impact tolerances, and the development of detailed service mapping frameworks.
Beyond strategy, the report offers a comparative analysis of key regulatory regimes around the world, including insights from APRA, the EU’s DORA, and Basel guidelines. These frameworks are brought to life through a practical case study that highlights real-world application and lessons learned.
At the heart of the paper is a powerful message: true operational resilience must be seamlessly integrated with broader risk management systems to build lasting organisational strength and regulatory alignment in an increasingly unpredictable environment.
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